ge33 Privacy Policy

1 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal data of ge33 account holders is ge33, the operator of the online betting and casino platform available at ge33.io. References to "ge33", "we", "us", or "our" throughout this Policy refer to the platform operator in that capacity.

As data controller, ge33 determines the purposes for which personal data is processed and the means by which that processing takes place. Where ge33 engages third-party service providers to process personal data on its behalf, those providers act as data processors and are contractually bound to process data only on ge33's documented instructions and in accordance with appropriate security standards.

If you have any questions about this Privacy Policy, your data rights, or how ge33 handles your personal information, you may contact the ge33 data privacy team at [email protected].

2 Personal Data We Collect

ge33 collects and processes the following categories of personal data in connection with the operation of the platform:

ge33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required for responsible gaming or identity verification purposes and only with your explicit consent where applicable law so requires.

3 How We Collect Your Data

ge33 collects personal data through the following means:

• Directly from you: When you register an account, submit identity documents for KYC verification, make a deposit or withdrawal, contact support, update your account settings, or participate in a promotion.
• Automatically: When you access the ge33 platform, our servers and analytics tools automatically record technical data including your IP address, device information, browser type, referring URL, pages visited, and session duration. This data is collected via server logs and cookies as described in Section 7.
• From third-party verification providers: When you submit identity documents for KYC verification, our third-party identity verification partner may return data to ge33 confirming the result of the verification check, including a risk score and document validity status.
• From payment processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank partner, the payment processor may share transaction confirmation data with ge33 to facilitate settlement and fraud screening.
• From fraud and security screening tools: ge33 uses third-party fraud-detection services that may provide additional data points — such as device fingerprint signals or IP geolocation data — to assist in identifying suspicious account activity.

4 Why We Use Your Personal Data

ge33 processes your personal data for the following purposes:

• Account administration: To create, manage, and maintain your ge33 account, including processing your registration, verifying your identity and age (21+ requirement), and managing account closures.
• Transaction processing: To process deposits and withdrawals via your registered payment method (bKash, Nagad, Rocket, Upay, bank transfer) and to maintain accurate transaction records in your account history.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account registration, and other prohibited conduct as defined in ge33's Terms and Conditions.
• Responsible gaming compliance: To monitor account activity for signs of problem gambling behaviour, to apply self-exclusion orders, and to enforce deposit limit and cooling-off settings established by the account holder.
• Customer support: To respond to your support enquiries, process complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Legal and regulatory compliance: To comply with applicable anti-money-laundering obligations, to respond to lawful requests from competent authorities, and to maintain required transaction and identity records.
• Platform improvement: To analyse aggregate, anonymised usage patterns across the ge33 platform for the purpose of improving user experience, game performance, and feature development. This analysis does not identify individual players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw consent at any time.

5 Legal Basis for Processing

ge33 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to perform ge33's obligations under its Terms and Conditions — including account creation, transaction processing, KYC verification, and customer support — is carried out on the basis that it is necessary for the performance of the contract between you and ge33.
• Legal obligation: Processing required to comply with anti-money-laundering legislation, age verification requirements, recordkeeping obligations, and lawful requests from competent authorities is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics is carried out on the basis of ge33's legitimate interests in operating a safe, fair, and sustainable platform, where those interests are not overridden by your own privacy rights.
• Consent: Processing for marketing communications and, where applicable, the use of non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

ge33 does not sell your personal data. ge33 may share your data with the following categories of third parties strictly to the extent necessary to deliver the ge33 service:

• Identity verification providers: Third-party KYC and anti-money-laundering screening services that verify the authenticity of identity documents and confirm that account holders meet the 21+ age requirement.
• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, Mastercard, and other approved payment partners, to facilitate the processing of deposits and withdrawals.
• Game and technology providers: Third-party game studios and platform technology providers whose products are integrated into the ge33 platform, where the delivery of their services requires the transmission of session or account identifiers. These providers do not receive your financial data or full identity documents.
• Fraud and security services: Third-party fraud-detection and device-fingerprinting services engaged to protect the platform from fraudulent account activity and to safeguard the integrity of ge33's games and betting markets.
• Legal and regulatory authorities: Competent government bodies, law enforcement agencies, or courts where ge33 is required by applicable law to disclose personal data, or where disclosure is necessary to protect ge33's legal rights or the safety of other users.
• Business transfers: In the event that ge33 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. ge33 will notify affected account holders in advance of any such transfer where practicable.

All third-party data processors engaged by ge33 are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with ge33's documented instructions.

7 Cookies & Tracking Technologies

ge33 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website when you visit it. ge33 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the ge33 platform to function. They enable you to log in, maintain your session, and navigate between pages. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies: These cookies remember your preferences — such as your language settings and display preferences — to provide a more personalised experience across sessions.
• Analytics cookies: ge33 uses anonymised analytics tools to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is aggregated and does not identify individual players.
• Security cookies: ge33 uses session security tokens and device recognition cookies to detect suspicious login behaviour and to protect your account from unauthorised access.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to access and use the ge33 platform. ge33 does not use third-party advertising cookies or behavioural tracking technologies for cross-site advertising purposes.

8 Data Security

ge33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ge33 platform.
• One-way cryptographic hashing of account passwords — ge33 staff members cannot view or retrieve your password.
• Tokenisation of payment method details — ge33 stores payment method tokens rather than full wallet numbers or bank account credentials.
• Role-based access controls that limit access to personal data to those ge33 staff members and authorised processors who require it to perform their specific job functions.
• Regular internal security reviews and vulnerability assessments of the ge33 platform infrastructure.
• Two-factor authentication options available to all account holders via the account security settings.

While ge33 takes reasonable and appropriate steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, ge33 will notify affected account holders without undue delay in accordance with applicable law.

You are responsible for maintaining the security of your own device and for keeping your ge33 login credentials confidential. If you suspect that your account has been accessed without your authorisation, you must notify ge33 immediately at [email protected].

9 Data Retention

ge33 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply as a general guide:

• Account data and identity documents: Retained for the duration of your account and for a period of five years from the date of account closure, to meet anti-money-laundering and recordkeeping obligations.
• Transaction and betting records: Retained for five years from the date of each transaction or bet, consistent with financial recordkeeping requirements.
• Customer support communications: Retained for two years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing preference records: Retained for as long as your account is active and for one year following account closure or withdrawal of consent, whichever is earlier.
• Technical and security logs: Retained for a rolling period of 12 months for fraud detection and platform security purposes.

Upon expiry of the applicable retention period, ge33 will securely delete or anonymise your personal data in a manner that prevents reconstruction of the original information. Where anonymisation is applied, the resulting anonymised dataset may be retained for statistical and analytical purposes indefinitely, as it no longer constitutes personal data.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data ge33 holds about you:

• Right of access: You may request a copy of the personal data ge33 holds about you, including the purposes for which it is processed, the categories of data held, and any third parties with whom it has been shared.
• Right to rectification: If any personal data ge33 holds about you is inaccurate or incomplete, you may request that it be corrected or supplemented. You may also update most account information directly through your ge33 account settings.
• Right to erasure: You may request that ge33 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to ge33's legal recordkeeping obligations, which may require certain data to be retained for up to five years as described in Section 9.
• Right to restriction: You may request that ge33 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is carried out on the basis of your consent or contractual necessity, and by automated means, you may request that ge33 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of ge33's legitimate interests, including profiling for responsible gaming monitoring, where your particular circumstances give rise to grounds for objection.
• Right to withdraw consent: Where processing is based on your consent — including consent to receive marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". ge33 will acknowledge your request within five business days and provide a substantive response within 30 calendar days of receipt. ge33 may request proof of identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised third party.

11 Children and Minors

The ge33 platform is strictly for adults aged 21 years and above. ge33 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this requirement.

If ge33 becomes aware that personal data has been collected from a person under the age of 21, ge33 will immediately close the relevant account, void any associated bets and balances in accordance with its Terms and Conditions, and securely delete the personal data of the underage individual from its systems without undue delay.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account with ge33, please contact ge33 immediately at [email protected] and ge33 will take prompt remedial action.

12 Changes to This Privacy Policy

ge33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, data processing practices, or platform features. Where a material change is made to this Policy, ge33 will notify registered account holders via the email address or mobile number on file at least seven days before the change takes effect.

The effective date at the top of this Policy will be updated whenever a new version is published. ge33 recommends that you review this Policy periodically to remain informed of how your personal data is being handled. Your continued use of the ge33 platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.

Previous versions of this Privacy Policy are archived and are available on request by contacting [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ge33 handles your personal data, please contact the ge33 privacy team using the details below. All communications must be submitted in English.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request"
• Subject Line for Privacy Complaints: "Privacy Complaint"
• Response Time: Acknowledgement within 5 business days; substantive response within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week

ge33 does not operate a telephone support line. All privacy-related communications are handled exclusively via the email address above or through the in-platform support messaging system.